All orders are shipped USPS or by UPS.

Shipping is calculated at Checkout.

If you are unhappy with your item(s) we will accept returns within 30 days of receipt. However, you will be responsible for return packing, shipping costs & insurance. There will also be a 20% restocking charge.

Unless we have sent you the wrong item you will be responsible for shipping costs for a replacement item.

If we have sent you the wrong item we will reimburse you for the cost of return shipping and will ship the correct item with no additional shipping charges.

Please keep in mind that each piece is handcrafted and hand-painted and there may be variations in pattern and form. These are not considered defects.

Within 10 days of receipt - Please email photos of the packaging and the damaged item along with your order number to vivienne@polishpotteryofhagerstown.com.

After receipt of these items, a replacement will be sent or a refund issued.